My name is Debbie and I live in Kent. I hired James' Heating and More to install a new furnace within this last year. James Nelson was very professional in his work and he answered any questions that I had, in detail. He was on time and he told me if I had any more questions or any problems just to call him or his wife anytime and he would be there to help. I have recommended James' Heating and More to all of my friends and neighbors because he did an excellent job on uninstalling my old furnace and installing my new Rheem furnace. I even carry one of his business cards in my purse just in case someone needs some work done. Sincerely, Debbie from Kent
James Nelson's work represents excellence with economy. He has exceeded expectations in every way. James is responsive, punctual, effective and extremely cheerful....all the time! Shouldn't it be this way all the time? J & L Breitner
Throughout the many stages of our job, James, Liz, and their staff were always friendly, courteous, and conscientious. We felt their pricing was fair and James' system design ideas made our system work better for our family. We would highly recommend James Heating and More to friends and family. In fact, we already have! - Kurt and Michele Christensen, North Seattle
James Heating and More is of top quality. He cares about his customers and is very knowledgeable and very professional. We were extremely pleased with his work. We had called several companies and had lots of bids. James was the only one with a reasonable price and he took his time to explain every aspect of what we needed and how he would accomplish the job. He didn't try to sell us something that we didn't want or need. We told him what we wanted and he accomplished it on the day he said and never quit until he was finished. The James heating and more company are very professional and returned every call and E-mail that we sent. This in it's self is quite a feat. Most people don't even bother to call you back. We will do business with them again. They can be counted on to come through. We have and will continue to recommend them. - Morris and Diana
I wanted to send you a note to thank you for taking such good care of our mother recently. We had been struggling to figure out why her heating system was not keeping her manufactured home warm during the coldest part of this past winter. It seemed to work fine until the outside temperature dropped below 40 degrees. When she purchased the house, we had a new heat pump installed as we thought that was the most economical solution and the other homes in her park all seemed to have them. The company that installed the new heat pump never indicated that it would need a back-up energy system during cold weather and we had no experience with the system. We called them out several times and were basically told that it was our mother’s fault because she would not leave the thermostat alone or that she had plenty of heat etc., and never during that time indicated we need an additional system. Finally, in desperation we talked to the ladies in the office at Kloshee Illahee where the home is located and they suggested that we contact you as they had had good reports about you. The rest as they say is history.
You immediately diagnosed the problem, installed heat strips and handled the coordination with the electrician and most importantly, treated our mother with kindness and respect. Your pricing was exactly what you quoted and we could not be happier. Since we live on Whidbey Island and mother lives in Federal Way, you really relieved us of a great deal of worry and leg work. We cannot thank you enough and would recommend James Heating to anyone without reservation. Kloshee Illahee is a senior housing development and it is such a comfort to know there are contractors our there that can be counted on to take good care of them. I am also sending a copy of this letter to Kloshee Illahee in order to make sure they know they can continue to recommend you to others in the park. - R & S Stevens, Federal Way, WA
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